7 reasons to have call-off support

One flow, full control. That's how Tendium's Call-off Tool is described – a tool built to simplify and streamline work on all incoming requests, such as call-offs, mini-competitions and procurements.

Oskar Lundgren is a founder and co-CEO of Tendium. In this blog post he shares the many benefits a call-off tool brings. Learn everything about call-off support and find a working setup for your own call-off management!

1) Get a better overview of your deals – internal follow-up

It's very common, especially at larger companies, for processing all incoming requests related to public procurement to be a major challenge. This covers everything from mini-competitions and direct awards to actual call-offs. Call-offs also come from several different entities entitled to call off, so suppliers on framework agreements can receive information from a large number of different buyers.

At Tendium we saw how companies with large or multiple framework agreements struggle to organise incoming call-offs, sometimes several a week, if not several a day. Requests often arrive by email, which means linking the right email to the right framework agreement, and also linking emails to each other, since information about a single call-off or FKU can arrive across multiple emails.

See which call-offs you have and haven't responded to

Companies' handling of call-offs from framework agreements needs to be organised and followed up. There can also be an external reporting requirement. Suppliers on the Swedish National Procurement Services (Kammarkollegiet) framework agreements are required to report which and how many call-offs they respond to.

The call-off tool – one flow, full control

All this follow-up and linking is time-consuming because it's usually done manually. The result was the call-off tool – a system for smoother control and follow-up of call-offs and incoming requests.

2) Save time and allocate resources effectively – manual follow-up equals a full-time job

In larger organisations, and in framework agreements where you must report to the contracting authority, manual follow-up is needed – but the time it takes often equals one or more full-time jobs.

Call-off support frees up valuable resources

Tendium's call-off tool can be described as call-off support. In this kind of situation several difficulties arise: response times are almost always shorter than for procurements, you get access to much less information, and the sheer volume means much more work logging information.

3) Collaborate more easily across teams

The organisational structure around procurement work can look very different from company to company. With everything gathered in one place, it's easy to hand work over to colleagues, easier to work across team boundaries, and easier to prioritise and allocate work sensibly.

4) A unified process – one system for the whole deal

Over the years Tendium has worked to make the public market accessible to more suppliers, a call-off tool has been especially requested. The idea came from customer feedback, where it emerged that handling the large volume of call-offs and requests arriving by email was a major problem for many.

5) A tool built for call-offs – inboxes aren't made for call-off management

You really want to link together chains of emails containing information about call-offs, FKUs, questions and additions – but there's no smooth way to do that in an inbox.

6) All procurement under one roof – support before, during and after the deal

A major advantage of our call-off tool is that it can be used across every part of public sector business – before, during and after the tender period.

7) Streamline your entire operation – a tool for private and public deals

The call-off tool is useful and adds value even outside public sector business. Procurement in the private sector is often even more email-based.

Take a look at our call-off tool and get your call-offs in order today!