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What Was the Mystery Shopper Scheme?
This is a UK procurement term. The original name for the UK's supplier complaints route, renamed the Public Procurement Review Service (PPRS) in 2018.
What did the Mystery Shopper Scheme do?
It let suppliers raise concerns about poor procurement practice by public bodies, which the Cabinet Office would then investigate.
What replaced it?
It became the Public Procurement Review Service, and under the Procurement Act 2023 the Procurement Review Unit oversees how buyers apply the rules.
Can suppliers still raise concerns?
Yes. Suppliers can report concerns about procurement practice to the Procurement Review Unit.
