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List of Sub-Processors
Name
Service
Location
Transfer mechanism*
Hubspot - Optional *If customer support chat is not required, this feature can be turned off.
USA
Data Privacy Framework
Customer support chat
Hubspot - Optional *If customer support chat is not required, this feature can be turned off.
USA
Data Privacy Framework
Customer support chat
Amazon Web Services
The EU (Ireland)
N/A
Data host
Amazon Web Services
The EU (Ireland)
N/A
Data host
Postmark - Optional *If email notification is not required, this feature can be turned off.
USA *Please note that Postmark only saves the data for 45 days.
Standard Contractual Clauses
Manage emails from the Platform
Postmark - Optional *If email notification is not required, this feature can be turned off.
USA *Please note that Postmark only saves the data for 45 days.
Standard Contractual Clauses
Manage emails from the Platform
Posthog
The EU
N/A
Log user behaviour and visualise data
Posthog
The EU
N/A
Log user behaviour and visualise data
Userflow
The EU
Data Privacy Framework
Onboarding of users and for Platform announcements
Userflow
The EU
Data Privacy Framework
Onboarding of users and for Platform announcements
Microsoft Teams - Optional *You will have the option to integrate your Microsoft Teams account with the Platform
The data location of the customer’s teams application (i.e. data location of your teams application)
N/A
Customer integration
Microsoft Teams - Optional *You will have the option to integrate your Microsoft Teams account with the Platform
The data location of the customer’s teams application (i.e. data location of your teams application)
N/A
Customer integration
Microsoft Azure
The EU (Sweden)
N/A
Enable automatically generated responses based on the customer’s historical bids that the customer choose to upload in the Platform
Microsoft Azure
The EU (Sweden)
N/A
Enable automatically generated responses based on the customer’s historical bids that the customer choose to upload in the Platform
Amazon Web Services (Amazon Bedrock)
The EU (Ireland)
N/A
Generation of AI responses and other AI-assisted features in the Platform
Amazon Web Services (Amazon Bedrock)
The EU (Ireland)
N/A
Generation of AI responses and other AI-assisted features in the Platform
Google Cloud (Vertex AI)
The EU (Belgium)
N/A
Generation of AI responses and other AI-assisted features in the Platform
Google Cloud (Vertex AI)
The EU (Belgium)
N/A
Generation of AI responses and other AI-assisted features in the Platform
Langfuse
The EU (Ireland)
N/A
Logging and monitoring of AI requests and responses for debugging and quality assurance
Langfuse
The EU (Ireland)
N/A
Logging and monitoring of AI requests and responses for debugging and quality assurance
Tendium AB
The EU (Sweden)
N/A
Platform operator
Tendium AB
The EU (Sweden)
N/A
Platform operator
* Transfers of personal data from the EU to third countries shall be based on a Transfer Mechanism in order to ensure compliance with the GDPR. The European Commission decided on an adequate level of protection concerning transfers between the EU and the US in July 2023 called the Data Privacy Framework. Further, Standard Contractual Clauses can be used as a ground for data transfers from the EU to third countries, as these clauses have been pre-approved by the European Commission, ensuring appropriate data protection safeguards.
Last updated: 2026-09-17
Built with passion in Stockholm
Sweden.
Tegnérgatan 38, 113 59, Stockholm, Sweden © 2026 Tendium, All rights reserved.
Built with passion in Stockholm
Sweden.
Tegnérgatan 38, 113 59, Stockholm, Sweden © 2026 Tendium, All rights reserved.
Built with passion in Stockholm
Sweden.
Tegnérgatan 38, 113 59, Stockholm, Sweden © 2026 Tendium, All rights reserved.